Frequently Asked Questions
Are you allowing international orders?
Not at this time, but as we grow we do plan to expand our reach.
I’ve already placed an order, but I need to change or add something?
Once you’ve placed an order, if the item is in stock, it takes about 1 to 3 hours to process it. If you need to change something please email firstname.lastname@example.org immediately so we can attempt to change your order before it is processed. If you forgot the item on an already placed order you’ll need to place a new order.
What is your return policy?
If for ANY reason you are not satisfied with your item within 15 days of receipt, you may return your item for a refund or exchange. Please email email@example.com
Rules for Return or Exchange:
- Item must be in the same condition as originally shipped to the customer.
- Item must be shipped to us before any refund or exchange is made.
- You are responsible for all shipping costs when returning an item.
- When emailing firstname.lastname@example.org, please include your order number, and reason for refund or exchange.
If you are returning an item as a result of a mistake made by us, like receiving an incorrect item, please email us and we will provide you with a prepaid shipping label and do our best to rectify the situation.
If returning the item as a result of improper fit, please email us and advise why you want a refund. You will only be reimbursed for the cost of the item and you will be responsible for all shipping costs.
Can I make a return? We don’t encourage it, but of course you can!
You are welcome to return any item (exception: items included on SALE page) for an exchange or refund.
Please email us and we will email you with further directions.
We will send you an email informing you when we receive your returned order and you have been refunded.
Where is my order confirmation?
After placing your order, a confirmation number will be sent to the email you provided when checking out.
What carriers do you use?
FedEx & USPS depending upon your location.
How long before my order arrives?
Processing 1 to 2 days. Domestic orders can arrive between 1-7 days, Please note that your order arrival date is an estimate. There are many factors that go into when your order will arrive such as: location, weight of package, and busy shipping seasons.
**Emma Faye will not be responsible for lost or stolen packages once shipped.**
Why haven’t I received my order?
Although it is extremely rare, orders can get lost. If after 45 days you still have not received your order, please contact us at email@example.com. We will do everything possible to make sure you receive your order.
What if I want something but it is out of stock?
Depending on the popularity of the item, we may order it again. Please check back the site or email us to receive an alert.
How does your sizing run?
There are a few products that run either a size too big or a size too small. Please read the product description of the item(s) you are interested in. If there is a size difference it will be noted there. Otherwise, please order your normal size. If you are still uncertain of how an item will fit, please feel free to email us and ask. Emma Faye – usually wears a medium and this is a good gauge.